Let us deliver direct to you.
“Hi, I would like to compliment you on 1st Class service. I placed an order yesterday about lunch time and just had it delivered! Thank you very much”. Colin and Elaine Smith
Carriage & Delivery
We deliver to the UK mainland and most EU countries, using a courier service to transport your parcels. UK orders are despatched Monday to Thursday. If we receive your order before 9am on these days we will despatch ‘same day’ so you will receive it ‘next day’. If we receive your order between 9am Thursday and 9am Monday, it will be despatched on Monday for delivery to you on Tuesday. These restrictions are in place to avoid our parcels being delayed over the weekends. International orders are dispatched on Mondays; usually arriving within one week.
We can’t despatch on Bank Holidays.
The cost of delivery is fixed for UK destinations, however, delivery cost to European countries is higher and varies according to the country. Currently, we subsidise the cost of carriage to all destinations to try to minimise the cost to you.
Delivery is not guaranteed next day but the majority of parcels are delivered successfully ‘next day’. The UK Isles and Highlands are a two-day service.
UK Mainland Delivery cost is £5.50, which includes up to 20kg of product. For orders over £45, delivery is free.
Other EU Countries Delivery cost starts at £12.78 (which varies depending on the country).
The delivery courier will provide evidence that your delivery has been made to you (or your nominated recipient) and we use this as proof that goods have been received.
Should your parcel not arrive when expected please let us know and we will investigate. Please be sure to quote your order number in all correspondence as this will help speed up the investigation.
You must inform us within 24 hours if the goods are damaged in transit so that we can make a prompt call to the delivery company. We will do our best to rectify the situation promptly and to your satisfaction.
In December online business increases considerably for Christmas and all couriers throughout the UK are stretched. With this in mind, we encourage our customers to order in plenty of time to ensure orders are delivered in time for Christmas. During December delays are more likely to occur.
We always have a ‘last dispatch’ date for Christmas, this is usually about a week before Christmas to ensure deliveries are in time for the Christmas period and this date is advertised on our website throughout December.
We’ve been reviewing our mail order packaging and replacing lots of items with more eco-friendly alternatives. This has proved to be a tricky task as the maintenance of cheese quality during transit has had to remain a priority too.
It’s work in progress for sure, and we will continue to improve as more environmentally kinder materials evolve. At least we have started 2020 with some lovely green improvements.
A bit of background info…
We’ve eliminated all use of polystyrene (yes, a horrible material but to be fair had excellent light-weight and insulation properties…perfect for sending out our cheese in order to keep it cool and minimise transport costs). During the hot summer of 2018 we trialed recycled & recyclable cardboard boxes combined with ‘green’ bubble wrap, air cushions and potato starch ‘peanuts’. We replaced our small ‘ice’ strips with larger Ice Mats which can be reused.
To summarise, here’s what you can do with your mail order packaging:
ICE MAT – please reuse! Reuse by re-freezing to help keep other things cold (such as food, drinks or even injuries!). Alternatively, contents can be disposed of into the sink drain and packaging recycled as LDPE4. Do not consume.
AIR CUSHIONS – 100% biodegradable. Reuse or deflate and recycle.
STARCH ‘PEANUTS’ or ‘CHIPS’ – 100% biodegradable and sustainable. Made from plant starch, these can be composted or dug into the garden as a soil improver. Otherwise pop in to your ‘green’ bin.
CARDBOARD BOX – Who doesn’t find a cardboard box useful?! AND another favourite for a little one and of course, a cat! Otherwise, please recycle.