Buying Online - Important Information

This web site is owned and operated by The Cheddar Gorge Cheese Company Ltd. who are completely dedicated to providing total customer satisfaction.

If you would like to contact us, please do so via our website (contact us) in writing or by telephone:

The Cheddar Gorge Cheese Company Ltd
The Cliffs,

BS27 3QA
United Kingdom

Telephone: (+44) (0)1934 742810

Email: info@cheddar.ltd

VAT Registration No. 600 9103 91

Company number: 2664797

Making A Purchase

Either at our shop in Cheddar, online through our Website or at one of our Stockists in the UK.

We accept cash and card (Visa, American Express and MasterCard) payments in our shop or card and PayPal through our Website.

Any mistakes made while shopping online are not a disaster! Just give us a call (01934 742810) during working hours and we will address any problem. Alternatively, leave a message including your contact details and we will call you back.

Once the order is placed you will receive an email to confirm that we have received your order. This is not a contract between us at this stage as stock levels must be confirmed manually first. Additionally, if there is any change in price in the time between you placing an order and us taking payment we will contact you first.


UK orders placed Sunday to Wednesday are usually delivered within 48 hours. Orders placed Thursday to Saturday will be delivered the following Tuesday.

International orders are dispatched on Mondays; usually arriving within one week.

You must inform us within two working days if the goods are damaged in transit so that we can make a prompt call to the delivery company. Where possible we will correct the problem. Again please be sure to quote your order number in all correspondence as this will speed up the investigation.

The delivery company will provide evidence that your delivery has been made to you (or your nominated recipient) and we use this as proof that goods have been received.

Back Orders
If your item is not in stock, we will 'back order' for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All orders are inclusive of the ruling rate of VAT where applicable.
Credit Card Security
When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction.
Getting In Touch
If you need to contact us, please do so using the (Contact Us) tab on our home page.

Alternatively, you can telephone on 01934 742810 (International +44 1934 742810) or fax us on 01934 741020

You can write to us at:

The Cheddar Gorge Cheese Company
The Cliffs,
BS27 3QA.
United Kingdom

Privacy Policy

The Cheddar Gorge Cheese Company Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged in as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by our website is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Inform delivery couriers in order to transport your goods.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

If you wish to return a product please contact us by email or telephone, quoting the order number supplied to you. We will require the reason for the return, bearing in mind some cheese is considered 'fresh' and is exempt from Distance Selling Regulations.

If agreed your refund will be paid within 30 days. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Products which are required to be returned will be returned at the customer's expense and, provided they are returned in good condition within 10 working days of original receipt, a credit will be issued for the price paid.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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