1.   Contact Details and Important Information

2.   Terms and Conditions

3.   Making a Purchase

4.   Your Rights and Responsibilities

5.   Privacy Policy

6.   Age Restrictions

7.   Carriage and Delivery

8.   Cancellations Policy

9.   Returns Policy

10.  Cheddar Gorge Cheese Company Gift Vouchers

11.  Promotional Discounts

12.  Alterations to this Website & Terms and Conditions



1.  Contact Details and Important Information

The Cheddar Gorge Cheese Company Ltd

The Cliffs



BS27 3QA


Telephone (+44) (0) 1934 742810

Email: info@cheddar.ltd

VAT Registration No. 600 9103 91

Company Number: 2664797

2. Terms and Conditions

Welcome to the Cheddar Gorge Cheese Company website Terms and Conditions page. By using our website you agree to be bound by the terms and conditions set out within. Nothing in these terms and conditions affects your statutory rights as a consumer or otherwise.

If after reading these terms and conditions and before placing any orders with us, you have any questions, please contact us on 01934 742810 or email us at info@chedddar.ltd

3. Making a Purchase

Either at our shop in Cheddar or online through our website.

You may register an account with us when purchasing items using this website. We accept cash and card payments in our shop or card and Paypal through our Website.

When placing an order on our website using a credit or debit card, card numbers are encrypted via Transport Layer Security (TLS) keeping details safe from malicious activity. Transport Layer Security (TLS) is an encryption protocol used to protect data in transit between computers. The sending server checks the security certificate is valid, then uses the public key to encrypt and send an email. Only the receiving server has the private key that can decrypt the email, so the message is sent securely.

We must receive payment in full for your order before we will process it.

Please ensure that all information you give us is accurate and complete to enable us to process your order. Once we have received your online order we will email a confirmation to you with all the relevant details of the order. It is at this point that a contract is created.

Should you realise that you have made an error, or you wish to amend any of the details on your order, please call us on 01934 742810 or email info@cheddar.ltd and provided the order has not already been dispatched, we will correct/amend the details for you.

4. Your Rights and Responsibilities

It is your responsibility to check that all the details given to us and stated on the confirmation are correct and to contact us on 01934 742810 or info@cheddar.ltd, should there need to be any amendments made prior to the dispatch of your order. We are unable to reimburse the value of any goods and postage where we have been given inaccurate information.

All our cheeses are perishable and should be refrigerated on arrival and kept refrigerated before consumption. All our parcels carry these instructions on their labels. It is your responsiblity to ensure all perishable goods are correctly stored and we cannot accept liability for any deterioration of our products that have not been stored correctly after being delivered to you.

5. Privacy Policy

The Cheddar Gorge Cheese Company Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Data collected by our website is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Inform delivery couriers to deliver your goods

d. Enable us to send you details of Cheddar Gorge Cheese Company offers

e.  To email you our Newsletter if we have your agreement to do this.

6. Age Restrictions

It is illegal to sell knives to anyone under the age of 18 according to the Criminal Justice Act 1988. It is hard to verify the ages of our online customers but this is the law, and we deem anyone ordering cheese knives from our website to be at least 18. Neither do we permit anyone to buy a knife for someone else if they are under the age of 18. From time to time we will challenge our customers to confirm their age.

7.  Carriage & Delivery

 We deliver to the UK mainland and most EU countries, using a courier service to transport your parcels. UK orders placed Sunday to Wednesday are usually delivered within 48 hours. Orders placed Thursday to Saturday will be delivered the following Tuesday. International orders are dispatched on Mondays; usually arriving within one week.

Orders are sent via overnight courier for delivery Tuesdays to Fridays. There are no weekend or bank holiday deliveries. The cost of delivery is fixed for UK destinations, however, delivery cost to European countries is higher and varies according to the country. Currently we subsidise the cost of carriage to all destinations to try to minimise the cost to you.

Delivery is not guaranteed next day but the majority of parcels are delivered successfully ‘next day’. The UK Isles and Highlands are a two day service.

UK Mainland Delivery cost is £4.50, which includes up to 20kg of product.

Other EU Countries Delivery cost starts at £17.55 (which varies depending on the country).

The delivery courier will provide evidence that your delivery has been made to you (or your nominated recipient) and we use this as proof that goods have been received.

Should your parcel not arrive when expected please let us know and we will investigate. Please be sure to quote your order number in all correspondence as this will help speed up the investigation.

You must inform us within two working days if the goods are damaged in transit so that we can make a prompt call to the delivery company. We will do our best to rectify the situation promptly and to your satisfaction.

In December online business increases considerably for Christmas and all couriers throughout the UK are stretched. With this in mind we encourage our customers to order in plenty of time to ensure orders are delivered in time for Christmas. During December delays are more likely to occur.

We always have a ‘last dispatch’ date for Christmas, this is usually about a week before Christmas to ensure deliveries are in time for the Christmas period and this date is advertised on our website throughout December.

8. Cancellation Policy

Should you wish to cancel your order, please contact us on 01934 742810 or email info@cheddar.ltd as soon as possible. Provided your cancellation request is received before your items are dispatched, we will cancel your order and refund you in full without charge.

9.  Returns Policy

Product quality and customer service are highly important to us. If your cheese arrives in a condition you are unhappy with, please notify us within 24 hours of receipt of your order, quoting the order number supplied to you, giving sufficient information for us to investigate further.

Where possible we will strive to replace damaged or unsatisfactory goods. If this is not possible we will refund you in full. If you have a complaint about your order, please provide the best before dates of the cheese and where possible, photos of damaged goods. Our intention is to provide you with quality products and excellent service, if you feel this has not been the case we will make every effort to rectify the situation.

10.  Cheddar Gorge Cheese Company Gift Vouchers

We sell Gift Vouchers which can be used in our shop in Cheddar or for products bought online. When using your vouchers online you will be able to enter the unique voucher code in the Promotions & Discounts box before moving to the Checkout page. Each voucher has an issue date and expires in 12 months and can be exchanged only for goods sold by The Cheddar Gorge Cheese Company (which excludes delivery costs). We only accept one gift voucher per online order.

Gift vouchers cannot be exchanged for cash and we can't replace them if lost or stolen.


11. Charity Donations Policy

We would like to be able to donate to all the worthy charities and causes who contact us, but the high demand inevitably means we have decided to limit our donations to local charities and good causes.

To submit a donation request on behalf of your chosen event or cause, please write to us, tell us a little about the cause and your intended use of any donation we make. The more information you supply the better.

12. Alterations to Our Terms and Conditions and  Website 

We reserve the right to make changes at any time to our Terms and Conditions and our website. (For example, change of legislation, updated product range, price changes or new courier services). Please ensure you read our T&C’s to keep up to date.

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